Questions?
Please read the FAQs on this page. If you can't find the answer you're looking for, you'll find how to contact us at the bottom.
Product Questions: Hair
We always use 100% Remy human hair for the hair. Consisting of real, natural and soft hair material, which guarantees the highest quality.
With appropriate care it can last for several years.
Remy human hair means that our hairpieces are made exclusively with human hair.
We choose high-quality Remy human hair because it always has an intact cuticle and the individual hairs are aligned in the same direction of growth. This means there are no tangles.
The aim of Extraliebe is the result of full and at the same time natural hair with a resilient and supple hair structure.
Our Extraliebe products are made of high-quality Remy human hair with a resilient
hair structure and can be used for several years - with appropriate care
Couture Wigs:
Our Couture pieces are handmade unique pieces with special high-quality
processing. If worn daily, we recommend a professional fresh-up after approximately one
year to maintain longevity and appearance. Thanks to the premium quality and individual
adjustment, Couture wigs can be worn for many years with good care.
Original Wigs:
The Originals are our ready-to-wear version - they are also long-lasting, but not
customizable. Here too, durability depends heavily on how frequently it is worn. For daily use, we recommend replacing the piece with a new one after about a year, as P000017 is not intended for fresh-up services are.
Extensions:
Our clip-in extensions are usually not worn every day and are therefore subjected to less
strain. This means: significantly less maintenance and a correspondingly long
durability - often even over several years.
Of course! Extraliebe Products can be worn daily. You can put them on and take them off as you like.
Since it is natural hair, you can also dye Extraliebe hair.
You can also go swimming and do sports with our Extraliebe products. Extraliebe However, hair should not come into contact with chlorine or salt water as it is colored human hair.
Yes, that too!
Please note, however, that you use the clips to attach the wig Do not open or clip into your own hair so that the risk of a clip tearing your own hair is as low as possible
No, definitely not! Extraliebe Products are permeable to air, ensuring constant air circulation on the scalp. You can wear the Extraliebe products without glue so that your own hair is not exposed to styling products.
We work with a large network of suppliers and carefully select the hair quality. If desired, we can source any hair and any hair structure.
There are no limits to your extra wishes! We can take into account every individual request regarding color, length, volume, cut and styling. Please send us your wishes (if necessary with a picture template) by email to beratung@extraliebe.de.
Product Questions: Wigs
The front lace can be parted freely from ear to ear and there are wefts at the back of the head. It can be made in lengths up to 500g in volume. The delicate lace is not damaged so quickly because it is only worked in from ear to ear. You can style a deep braid or a half bun.
With full lace, every single hair is tied into a lace. The wig can be freely parted all over the head so that you can style braided hairstyles with it. It can be glued holistically. However, the risk of a hole forming in the lace is higher and the hair can knot more quickly.
Both laces are more gentle on your own hair compared to bonds or stripes and are deliberately processed with air-permeable mesh and wefts to allow air circulation enable.
With a Extraliebe full wig there are no limits, as you can change your entire look without necessarily comparing your own hair when choosing the color.
Nevertheless, there are 3 rules to choose your perfect color find:
1. For a natural look: choose a full wig that is similar in color to your own hair.
2. For a natural change: Jenn
3. For a stark transformation: Rosay
Since we use real hair material, the wig feels exactly like your own hair.
If wearing a wig is something new for you, you will definitely feel it at first. After half an hour the feeling goes away and over time you'll get used to it!
Yes – and how! But it depends on which model you have:
Extraliebe Couture (made to measure):
These wigs are individually tailored to your needs Head circumference adjusted - that's why they hold really well even without glue. For extra safety, you can wear an air-permeable hair net with a rough structure or clip the wig in the front area. Other types of fastening such as silicone or studded tapes, adhesive strips or special adhesives are also possible - but not necessary. We recommend wearing the wig without glue - this is the most gentle on the hair.
Extraliebe Original (sizes S, M, L):
Ours Originals is available in three sizes - thanks to the flexible structure, they are very comfortable and
safe. Here, too, you usually don't need any additional fastening, but if necessary, you can use clips or a hair net for better hold feel.
Since it is real hair, the product requires special attention to ensure the longest possible lifespan, constant suppleness and lasting shine.
We always give you care instructions, which makes care super easy power!
That depends on whether you choose a Couture or an original wig:
Extraliebe Couture:
Here you can choose the volume individually.
• For lengths up to 50 cm we recommend 250 g for a beautiful, natural Result.
• From 60 cm you should plan on 350 g so that the ends stay nice and full.
Important to know: The volume only affects the length of the hair - the volume always remains the same on the top of the head so that the look is natural works.
Extraliebe Original:
With our Originals the volume is already fixed to the respective length - so you don't have to choose anything extra. Each wig is designed to create a harmonious, wearable overall look.
For an extra narrow crown we recommend “Slimfit”. Here we thin out the hair a little in the upper area so that the Extraliebe wig lies extremely flat on the top of the head. With the right handling and styling you can achieve the perfect result.
No, your scalp won't itch. An air-permeable stretch material allows 100% air circulation on the scalp.
With our front lace wigs (can be freely parted from ear to ear and there are braids at the back of the head) you can, for example, make a deep braid or half bun. You can also braid them or tie them back with a clip.
The excess lace on the ears can be easily trimmed. For example, while you are wearing your Extraliebe wig, a friend can cut the lace around your ears with nail scissors. This means the lace can be adjusted precisely around your ears. If you don't trust yourself, we can also do this for you. Please contact bestellung@extraliebe.de.
Each Extraliebe wig is individually made to measure and by hand, so we do not have any wigs in stock. A comprehensive range can be viewed and tried on in our showroom in Düsseldorf, but for hygienic and logistical reasons we do not send Extraliebe wigs to your home for viewing.
Product Questions: Extensions
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
For Extraliebe clip in extensions, your own hair should be at least 10 cm. To attach a ponytail, your own hair must be able to be tied into a bun at the desired height.
The best thing to do is to take a tape measure and measure where the extensions should go. So choose according to your wish :)
You will receive a washing and care booklet with your order in which you can look up all questions about care. You'll find an answer to every question there, super easy!
We do not offer this service because it is not necessary to raise our extensions! Each of our Extraliebe products can be put on and taken off as desired and is not glued.
Shipping & Delivery
The “Shipping Processing” team ensures that the Extraliebe products are properly packaged and shipped. To this end, we are in close contact with our shipping service provider DHL and handle the shipping with them.
Shipping within Germany is free for you. Additional shipping costs apply for international shipping. You can find a list of shipping costs here.
After your Extraliebe product has been made for you, shipping within Germany takes 2 - 3 days.
Yeah! Your Extraliebe is on the way! As soon as your Extraliebe product is ready for shipping and has been packaged for you, you will receive a tracking number from us by email.
The production of a Extraliebe product usually takes around 7-10 weeks to produce.
First, the hair for your Extraliebe desired product is ordered from our selected suppliers. Your wig then goes to our production facility, where it is made to measure by hand. It will then be handed over to our coloring team, who will take your color wishes into account.
As soon as your wig has gone through the subsequent “cutting” and “styling” steps, details for fastening (such as elastic band, clips, etc.) will be attached. Then it will be made ready for shipment for you.
To ensure that your Extraliebe product arrives at you in high quality according to our standards, we unfortunately cannot shorten any of these production steps.
No, unfortunately not. We make each wig one at a time. We want to treat every customer equally and therefore do not accept additional payments. However, if we have hair for your Extraliebe desired wig in stock, then the production time can be shortened.
If your package has not arrived after more than 10 days, we ask you to contact customer service (bestellung@extraliebe.de) to contact us so that we can initiate an investigation.
After receiving a delivery, it is important to check whether the shipment was delivered properly. If damage is already visible on the packaging, we recommend taking a photo of it before checking the contents. If the contents also show damage during transport, we ask you to document the contents with pictures and send this to our customer service immediately.
The delivery address can be changed until shipping. Please contact our customer service (bestellung@extraliebe.de) and let us know your current delivery address.
Yes! We ship internationally. Additional shipping costs may apply. You can find a list of shipping costs here.
The Customs does not charge any fees when importing within the EU. Outside the EU customs duties apply. Any customs fees that may arise are always addressed to the recipient, which must be paid before delivery in order to receive the goods. You have the option of paying the fees via PayPal, Sofortüberweisung, Giropay, Visa, Master & Maestro.
Extraliebe Products are always packed with a hair net and in a beautiful silk bag for you. The Extraliebe package also contains a care booklet, a “Secure my Wig” needle and (psst!) another surprise for you.
Payment
Equities aside - your privacy and security are our top priority. We use Shopify Payments, an extremely secure and highly encrypted system designed to protect customers and hold merchants accountable.
You can pay with the following payment options: Sofortüberweisung, Klarna Sofortüberweisung and Klarna installment payment, partial payment (bank deposit), Paypal, credit card and Sepa mandate (Direct debit).
With the Bank Deposit payment option, you can first pay ⅓ of the total amount and make the remaining amount in two further partial payments at a later date. The final payment must be made before shipping the Extraliebe product.
Yes! We work with Klarna. You can pay off the amount of your Extraliebe desired product individually within 24 months. The higher your down payment, the lower your monthly payment will be.
After you checkout, you will find a field on the first page where you can enter your discount code - then be sure to click “Apply”! This is offered before the payment page so you know exactly how much you are saving.
*Please note: Only one discount code can be used per order
All prices for our German shop are in euros (EUR).
Returns & Exchanges
A return is not possible due to the individual color and customization and for hygienic reasons. Every Extraliebe product is an individual production, for which the right of withdrawal is legally excluded.
If there are justified circumstances, a repair can be carried out and the Extraliebe product can be returned for adjustment. Please contact retoure@extraliebe.de.
It is not possible to exchange Extraliebe Couture wigs. Extraliebe Originals wigs can be exchanged
if, for example, a different size, color or length is more suitable.
If there are reasonable circumstances, you do not have to pay anything for return shipping for adjustment. Our support will send you a returns label.
The adjustment of a Extraliebe product takes approx. 1 - 2 weeks, depending on the scope.
First of all, we are very sorry that the Extraliebe product does not meet your requirements. Each Extraliebe product is individually handcrafted and is unique. Therefore there may be color differences. If there are any deviations outside the normal range, we will correct the Extraliebe product as part of a color improvement. Please contact retoure@extraliebe.de.
Contact and advice
Don't panic! We are here for you! For all questions about your order, please contact bestellung@extraliebe.de.
Book either an appointment (personal consultation, telephone or video) abouthttps://extraliebe.de/pages/kontaktOr send us an emailberatung@extraliebe.de.
You can visit us by appointment in our showroom in the heart of Düsseldorf.https://extraliebe.de/pages/kontakt
We'll fix it! Write us an email to retoure@extraliebe.de and explain to us where the problem is. It's best to send us pictures or a video so we can quickly identify the problem. We will definitely find a solution.
You can book a personal consultation appointment, a telephone appointment or a video consultation appointment under the following link:
Comprehensive advice can only be provided by appointment.
Personal advice and on-site service is available at a flat rate of 50 € associated. However, this flat rate will be charged if you choose one of our products.
The consultation fee includes:
- measuring your head
- all preparatory measures so that your Wig can start immediately
- individual color advice
- Trying on several wigs
We offer various fresh up services for Extraliebe Couture wigs. Therefore, you are welcome to send your Extraliebe wig to us for a fresh up service. Send us an email to beratung@extraliebe.de and let our support give you comprehensive advice on this
.
If you have a doctor's prescription, you can order a wig through our subsidiary brand HAIRZWELT (www.hairzwelt.de). The Hairzwelt team will contact your health insurance company and take care of the complete billing for you, so that you only have to cover the additional costs. If you have any further questions, send the Hairzwelt team an email (rezept@hairzwelt.de).
Answer not found?
We are available 24/7 so you can expect a response within 48 hours!
Please note that email is the best method to contact us as this will allow us to accurately identify any issues you may have had with your order can track.







